The Ice Cream Factory is a festival-style event with high foot traffic. The site includes a variety of surfaces — grass, concrete, and gravel — with some uneven areas and gentle slopes. Accessible routes and viewing areas are available for patrons using wheelchairs and mobility devices. Accessible toilet facilities are clearly signposted on site.

ICF provides Accessible Viewing Decks for patrons with disabilities and their companions. Priority access is given to wheelchair users, people using mobility aids, and those with higher access support needs. These areas are intended for patrons with long-term or permanent access requirements and are not available for general use or temporary injuries.

Yes! Companion Cards are issued to people with a disability and entitle the cardholder to one complimentary companion ticket for their support worker.

To request your companion ticket, fill out the form below. You'll need your proof of purchase and a photo of yourself holding your Companion Card — we're unable to process requests where the cardholder is not visible in the photo.