Your ticket admits you into the Ice Cream Factory. Inside, you'll have access to all the activities, amusements, bars, and rides available to purchase.

We do not offer refunds for change of mind, change of plans, or purchase of the wrong date. All ticket purchases are subject to our Terms of Sale agreed to upon checkout.

If you need to sell your ticket, you can do so on Tixel — the safest way to resell.

Refunds abide by standard WA laws around refunds. If the event is cancelled by the organiser, a full refund of the ticket price will be made available. If the event is rescheduled, your ticket remains valid for the new date — if you can't make it, you may apply for a refund within the advertised timeframe. If the event moves to a significantly different location, the same applies.

Refunds cover the ticket price only and do not include booking fees or any other costs such as travel or accommodation.

Unfortunately, no. We do not offer swapping tickets between event dates, and we do not offer refunds for customers who purchase the wrong date.

Please use our official resale outlet, Tixel, to sell your tickets. Tickets must not be resold at a price exceeding the original purchase price unless permitted by law.

No worries — we can look it up for you at the gate. For further ticketing enquiries please use our contact form.

No — your ticket is valid regardless of whose name is on it. If you're sending a ticket to a friend or family member, they can use it as-is. There's no need for a name change.

If you're selling your ticket to someone you don't know, use Tixel — our official resale platform. Tixel handles the transfer natively, so the new buyer receives their own ticket.

We can scan tickets straight off your phone — please turn the brightness up. You do not need to bring a hard copy.

The Ice Cream Factory is located at 92 Roe St, Northbridge. Entry is via the laneway between 92 and 100 Roe St. Perth City Train Station is a short 500m walk away.

• Tickets — scanned from your phone, brightness up
• Valid ID — current Driver's Licence, Passport, or WA Proof of Age card
• Card — PayWave, PayPass or festival Bar Card from the Merch tent
• Portable phone charger — for all your happy snaps
• Good vibes

No — there is no lockout time at ICF. You can arrive any time before the venue closes. Check the individual event page for door times.

The official end time is after the headline act finishes. Exact times vary per show — check the individual event page for details.

No. Once you leave the venue — for any reason — you cannot re-enter. No refund or compensation applies to patrons who leave or are removed.

The Ice Cream Factory is completely cashless. You'll need to use your card at all payment points. If you need cash, you can buy a pre-loaded festival card from the merchandise tent.

Yes! The Big Slice will be serving food at ICF, including pizzas and sides. There will be options available for dietary requirements.

Yes! A range of soft drinks, Red Bull, and water will be available from the main festival bars.

All lost property is collected and held at the Merch Desk on site. Contact lostproperty@barpop.com.au for lost property enquiries.

Smoking is permitted outdoors only, away from any areas where food is being consumed. Please always be considerate of those around you.

The Ice Cream Factory is an 18+ event. You must have a valid ticket and valid photo ID to enter. ICF reserves the right to refuse entry to any person without compensation.

ICF management reserves the right to refuse admission to and eject from the event, without compensation, any entrant whose conduct is or is deemed to be unlawful, disorderly, or offensive, or who is not entitled to attend. This includes those who are intoxicated, violent, quarrelsome, disorderly, drug-affected, or in possession of illegal drugs or substances.

There are only three acceptable forms of photo ID at the Ice Cream Factory:

• Current Australian Driver's Licence with photograph
• Current passport
• Current Western Australian Proof of Age card

Expired, damaged, photocopied, or digital ID will not be accepted. If you cannot present valid ID, you will be refused entry without refund.

Yes. Patrons found with prohibited items will be refused entry. Prohibited items include:

• Alcohol or illicit substances
• Weapons, projectiles, or dangerous items
• Professional recording equipment
• Glass, metal containers, or hard plastic
• Outside food or beverages
• Umbrellas, chairs, or camping equipment
• Drones, fireworks, or flammable items
• Large bags or items that block views
• Flags, poles, or banners
• Animals (except certified assistance animals)
• Any item deemed unsafe by event personnel

We don't have strict dress standards — thongs and shorts are completely acceptable. Footwear must be worn at all times.

Entry will be refused to anyone wearing clothing, symbols, or insignia of Outlaw Motorcycle Gangs (OMGs) or any other restricted groups as designated by police.

• No external alcohol may be brought into the venue — patrons found with external alcohol will be refused entry
• Alcohol purchased inside must not be taken from the venue
• Intoxicated or disorderly patrons will be refused entry or removed without refund
• It is an offence to purchase or supply alcohol to a minor or intoxicated person
• Personal medication must be accompanied by a valid prescription or pharmacy-issued packaging clearly displaying your name and dosage

If the event is cancelled by the organiser, a full refund of your ticket price will be made available. Refunds do not cover additional costs such as travel or accommodation.

The event may be cancelled, interrupted, or stopped due to dangerous situations, adverse weather, or causes beyond our reasonable control. In these circumstances, patrons are not entitled to make any further claim against the organiser beyond the ticket refund.

Patrons who are refused entry or removed due to disorderly conduct are not entitled to a refund or compensation.

The Ice Cream Factory is a festival-style event with high foot traffic. The site includes a variety of surfaces — grass, concrete, and gravel — with some uneven areas and gentle slopes. Accessible routes and viewing areas are available for patrons using wheelchairs and mobility devices. Accessible toilet facilities are clearly signposted on site.

ICF provides Accessible Viewing Decks for patrons with disabilities and their companions. Priority access is given to wheelchair users, people using mobility aids, and those with higher access support needs. These areas are intended for patrons with long-term or permanent access requirements and are not available for general use or temporary injuries.

Yes! Companion Cards are issued to people with a disability and entitle the cardholder to one complimentary companion ticket for their support worker.

To request your companion ticket, use our Accessibility & Companion Card form. You'll need your proof of purchase and a photo of yourself holding your Companion Card — we're unable to process requests where the cardholder is not visible in the photo.

All bookings at ICF are done in house. Please contact dj@barpop.com.au

Sign up via Perth Bar Staff. Our team will be in touch when work becomes available.

For all media enquiries please contact tickets@barpop.com.au

All ICF event sites operate CCTV for security monitoring. By entering the event, you consent to being filmed, photographed, or recorded. Content may be used by ICF and its partners for promotional or archival purposes.

Unauthorised professional photography or recording equipment is not permitted.

Patrons bring personal belongings into the venue at their own risk. ICF and Bar Pop Event Management are not responsible for any loss, theft, or damage to personal belongings during the event.

We post photos from the Ice Cream Factory on our socials in the weeks following each event. Not all photos are used and uploaded.